Course Outline
Learning Outcomes
The IT Governance relates to the development and the use of models and methods so that the businesses and the organizations ensure that their investments in IT technologies are aligned with the operational strategy but also contribute to the specification of new development abilities. The Digital Transformation refers to the strategic development of the corporate abilities on the digital technologies and their application on procedures, products, etc. so that the operation performance is improved, the perceived from the customers value and experience is expanded, danger management is done but also new opportunities for the creation of value from innovative services and products to be examined. The course emphasized on the international IT Governance frameworks, such as COBIT, CMMI, ITIL, etc., in the analysis of the current status of a business in the tourism sector from the point of view of its technological abilities, the philosophy of management, the operational procedures, and in the way with which the digital transformation is attempted, the development of innovative services and systems and the re-engineering of the business process.
- To comprehend the spectrum and the importance of modern information and communication technologies (ICT) their future developments and importance in the tourism sector.
- To suggest innovative use of ICT with a focus on tourism businesses.
- To evaluate the digital maturity of a firm in the tourism sector.
- To design and evaluate the information systems plan.
- To design and evaluate the performance of business processes, with a focus on effectiveness and entrepreneurship in the tourism sector.
General Competencies
Students upon successful completion of the module students are expected to develop the following skills:
- Development of independent, creative, and inductive way of thinking,
- Decision making,
- Group work,
- Ability to adopt to changing situations.
Syllabus
The module equips student with the necessary tools and skills to comprehend issues pertaining to IT governance and digital transformation and to be able to apply models and methods appropriately.
- Introduction to digital transformation (DT), with a focus on the tourism sector.
- International IT Governance Frameworks.
- Models for information systems planning.
- Information and Communication Technologies contribution to business growth and competitive advantage for tourism businesses.
- DT and business process modelling and redesign.
- Business process performance measurement.
- The use of multi-criteria methods in managing business processes.
- Culture change program.
- Use of software tools for business processes modeling and simulation.
- Case studies in the tourism sector.